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Good afternoon! I made a deposit of 150 thousand Argentine pesos, and was playing with the welcome bonus until I lost it. From there, I played with my balance until I reached 850 thousand, choosing to withdraw via the cryptocurrency Tether (USDT). After a few days of inquiring about my withdrawal, I was informed via email that my account had been banned due to an "anomaly" - they did not inform me what the error was and they have not even responded to me. (A few days before this happened, I withdrew 500 BUSD)

I need a solution or an email from CBET's legal department to make the necessary complaint. Thank you!

Buenas tardes! Hice un deposito de 150 mil pesos Argentinos, estuve jugando con el bono que te dan de bienvenida, hasta que lo perdí. De ahí en mas jugué con mi saldo hasta llegar a los 850 mil, elegi el retiro por la criptomoneda Tether (USDT). Luego de unos días consultando por mi retiro, me informan por mail que mi cuenta fue baneada por una "anomalía" no me informan cual es el error y ni siquiera me responden. (Unos dias antes de lo sucedido retire 500 BUSD)

Necesito una solución o que me brinden un mail del area de legales de CBET para hacer la denuncia correspondiente. Gracias!

Hello hgaston2112,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How much was your real money balance after you lost the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick! My account has been verified since 09/18/2023. After losing the bonus, I don't know why but they gave me 20,000 (ARS) more than my balance (150,000 ARS + 20,000 ARS) I thought it was a "bonus" or "consolation prize" for betting so much even though I lost the bonus. I consider that if they closed my account for that it is unfair because it is a mistake by the casino.

09/30/2023 was the last time the casino spoke to me but after this date I did not receive any response, thank you!

Hola Nick! Mi cuenta está verificada desde el 18/09/2023. Luego de perder el bono, no sé por qué pero me dieron 20.000 (ARS) mas de mi saldo (150.000 ARS + 20.000 ARS) yo pense que era una "bonificación" o "premio consuelo" por apostar tanto aunque perdi el bono. Considero que si me cerraron la cuenta por eso es injusto porque es un error del casino.

El 30/09/2023 fue la ultima vez que me habló el casino pero luego de esta fecha no recibi ninguna respuesta, gracias!

Hello! I'm still waiting for a response, if you have any questions I'm at your disposal! Thank you so much!

Hola! Sigo aguardando respuesta, ante cualquier duda estoy a su disposición! Muchas gracias!

Hello Nick, the response time has passed, I want to know how we can continue with this case! Thank you so much!

Hola Nick, ya paso el tiempo de respuesta, quiero saber como podemos seguir con este caso! Muchas gracias!

I would like to ask CBet Casino to join us and help us resolve the player's issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hgaston2112,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.