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Money is not being paid out for no reason. Account is fully verified.

Geld wird ohne Grund nicht ausgezahlt. Konto ist voll zertifiziert.

Hello paddyhubert85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cazino Stars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I deposited the winnings with real money and won. The request for withdrawal was made on 21.05.24

habe den Gewinn mit echtem Geld eingezahlt und gewonnen. Antrag auf Auszahlung erfolgte am 21.05.24

Thank you paddyhubert85 for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I don't know exactly why, but the money was transferred yesterday.

Ich weis zwar nicht genau warum aber das Geld wurde gestern überwiesen.

Hello paddyhubert85,

Do I understand it correctly that you've received the full amount? 

yes, full amount arrived yesterday.

ja voller Betrag kam gestern an.

Dear paddyhubert85,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'RESOLVED' in our system. 

Thank you for your cooperation and patience, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help!

Best Regards,

Kubo