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Hello, I won £2150 raw cash no deposit bonuses or anything and I’ve requested to withdraw but I’ve been reading things since then about people not getting paid or waiting months for payment and I don’t want the same happening to me

Dear Shawberto,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello! Thanks for the quick reply! And yeah the account is fully verified, the withdrawal itself wasn’t that long ago but I’ve read some bad stories on this casino and I’m worried I won’t see my winnings ever, I have also got screenshots of all the withdrawals and the winnings

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply. 

i know I have to wait and I’m willling to wait it’s just that I keep reading things about this casino not paying and now worried they won’t pay me

I fully understand your frustration, Shawberto. I will set the timer for additional 5 days and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much!

No problem.

Out of curiosity have you had many other cases with this casino where they do pay up?

Please check our review for the Casinowin.bet and also all the related complaints https://casino.guru/casinowin-bet-review#tab=js-tab-reputation.

Probably won’t get the money will I

Please stay positive and I'll check back with you on Wednesday. Thank you.

Thank you

Hello Shawberto,

Have there been any developments since our last conversation?

No, none yet, they’re still saying it’s processing they told me it’s 7-21 days but mine could be longer as it’s a big amount

Thank you very much, Shawberto, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thank you!

Hello Shawberto,

I looked at your complaint and will do my best to help you. I would like to invite Casinowin.bet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thank you!

Still no updates on my account

We would like to ask the Casinowin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Still no signs of any updates

They somehow denied my withdrawal as it’s back in my balance

They’re now saying I can only withdraw £500 at a time

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.