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CasinoVibes – Withdrawal of EUR 3,150.04 pending, unreasonable 17 working days stalling tactics and no support.

Hello Casino Guru Team,

I am opening this official complaint against CasinoVibes because my withdrawals totaling EUR 3,150.04 are being withheld.

Details of my case:

• Date of application: Wednesday, June 3, 2026

• Current status: Pending

• Payment method: Bank transfer

• Account status: Fully verified (KYC)

What happened:

During my gaming session on June 3rd, I purchased a standard free spins feature for €30. I played exclusively with real money (raw cash/regular balance). No bonus was active, and I did not violate any bonus rules or maximum betting limits.

Normally, smaller withdrawals at CasinoVibes are processed within minutes. Since this is a larger win, the casino is holding the funds. When I contacted support about the delay, an employee named Andy replied via email, claiming that the standard processing time is between 8 and 17 business days and they couldn't give me a more specific timeframe.

Why I am filing this complaint:

1. Unacceptable waiting time: A waiting time of up to almost a month (17 working days equates to almost 3.5 weeks) for a regular bank transfer is absolutely unacceptable and contradicts any fair standards of the gambling industry.

2. Hidden support & incorrect contact details: The casino has completely removed the live chat from its website or made it inaccessible to me. Furthermore, the telephone number listed on the website is invalid and not in service.

3. Warding-out tactic: It strongly appears that the casino is deliberately prolonging the processing, hoping that I will lose patience, press the "cancel withdrawal" button, and gamble away the winnings again.

I have already made it unequivocally clear to support that I will not cancel the payouts and expect my money to be released.

Please do not send a complaint to the responsible casino yet.

CasinoVibes – Auszahlung von 3.150,04 EUR ausstehend, unzumutbare 17 Werktage Hinhaltetaktik und kein Support.

Hallo Casino Guru Team,

ich eröffne diese offizielle Beschwerde gegen CasinoVibes, da meine Auszahlungen in Höhe von insgesamt 3.150,04 EUR einbehalten werden.

Details zu meinem Fall:

• Datum der Beantragung: Mittwoch, 3. Juni 2026

• Aktueller Status: Ausstehend (Pending)

• Zahlungsmethode: Banküberweisung (Bank Transfer)

• Kontostatus: Vollständig verifiziert (KYC)

Was passiert ist:

Während meiner Spielsitzung am 3. Juni habe ich ein ganz normales Freispiel-Feature für 30 EUR gekauft. Ich habe ausschließlich mit reinem Echtgeld (Raw Cash / reguläres Guthaben) gespielt. Es war absolut kein Bonus aktiv und ich habe gegen keinerlei Bonusregeln oder maximale Setzlimits verstoßen.

Normalerweise werden kleinere Auszahlungen bei CasinoVibes innerhalb weniger Minuten bearbeitet. Da es sich dieses Mal um einen größeren Gewinn handelt, hält das Casino das Geld zurück. Als ich den Support wegen der Verzögerung kontaktierte, antwortete mir ein Mitarbeiter namens Andy per E-Mail und behauptete, dass die Standard-Bearbeitungszeit zwischen 8 und 17 Werktagen liegt und sie mir keine genaue Zeitangabe machen können.

Warum ich diese Beschwerde einreiche:

1. Unzumutbare Wartezeit: Eine Wartezeit von bis zu fast einem Monat (17 Werktage entsprechen fast 3,5 Wochen) für eine reguläre Banküberweisung ist absolut inakzeptabel und widerspricht jeglichen fairen Standards der Glücksspielbranche.

2. Versteckter Support & falsche Kontaktdaten: Das Casino hat den Live-Chat komplett von der Webseite entfernt oder für mich unzugänglich gemacht. Zudem ist die auf der Webseite angegebene Telefonnummer ungültig und nicht vergeben.

3. Zermürbungstaktik: Es erweckt stark den Eindruck, als würde das Casino die Bearbeitung absichtlich in die Länge ziehen, in der Hoffnung, dass ich die Geduld verliere, den „Auszahlung stornieren"-Button drücke und die Gewinne wieder verspiele.

Ich habe dem Support bereits unmissverständlich mitgeteilt, dass ich die Auszahlungen nicht stornieren werde und die Freigabe meines Geldes erwarte.

Bitte schicken Sie noch keine beschwerde an zuständigen casino.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sandro2000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sandro2000,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Sandro2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru