Casinova - Pelaajan voitot viivästyvät.

After some wins at the online casino (blackjack) of the on air company you work with, the money did not appear in my account at your casino. I have sent you what you have asked me to do, both by writing to you in the chat and with a screenshot, but for 3 months now you have still been processing my request!

Μετά από καποιεσ Νίκες στο online casino (blackjack) της εταιρίας on air που συνεργάζεσαι τα χρήματα δεν φάνηκαν στο λογαριασμό μου στο καζίνο σας,σας έχω στείλει ότι μου έχετε ζητήσει και γράφοντας σας στην συνομιλία και με αποτύπωση οθόνης αλλά εδώ και 3 μήνες ακόμα επεξεργάζεστε το αίτημα μου!

Dear Glafkwnas,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Am I correct in understanding that your winnings have not been credited to your casino balance?

Do you have any screenshots or videos showing your blackjack wins?

Are the wins recorded in the gaming history in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have sent everything needed to your casino and my request has been processed for 3 months. I have sent you the IDs of the lots, the time, the bet amount and screenshots of each one separately.

Εχω στείλει ότι χρειάζεται στο καζίνο σας και το αίτημα μου είναι υπό επεξεργασία 3 μήνες,σας έχω στείλει Id από τις παρτίδες,την ώρα,το ποσό του πονταρίσματος και στιγμιότυπα οθόνης από το καθένα ξεχωριστά

Thank you for reaching out. Please note that we at Casino Guru are not representatives of Casinova Casino. We offer free independent mediation services to assist players who are experiencing problems with online casinos. You can learn more about our complaint resolution process here.

To begin resolving your complaint, we require as much evidence from you as possible. Once we have collected all the necessary information, we will contact the casino and request their involvement in resolving the issue.

Could you kindly forward the documents I requested in my previous message to veronika.f@casino.guru?

Thank you for your cooperation, and I look forward to hearing from you soon.

Dear Glafkwnas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.