Casino Intense - Pelaajan vetäytyminen on viivästynyt.

Dear ALBAYLOLA ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have completed KYC account verification in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.

Please let us know if there is any update regarding your case.

Thank you in advance for your reply.

Best regards,

Nick

Yes I have verified the account. If it is not verified, it does not allow any withdrawal. And they have it in pending status so that you can cancel it, as you can see in the copy of the mail that I sent this week, it would supposedly be paid and today it is still in PENDING status

Sí he verificado la cuenta. Si no se verifica no permite hacer ningún retiro. Y lo tienen en estado pendiente para que lo cancele, como puedes ver en la copia de correo que envie supuestamente esta semana estaria pagado y a dia de hoy sigue en estado PENDIENTE

Dear ALBAYLOLA,

as I mentioned before, withdrawals can take up to 14 days to be processed and as you wrote this complaint 12th of August, I would still recomend you to wait for at least 7 days. I will also extend the timer by 7 days and if there won't be any change we will try to contact the casino. Please let us know if there will be any update regarding the case.

At the moment they have not paid me

De momento no me han pagado

Dear ALBAYLOLA ,

Is there any update regarding your case? Have you received your winnings?

Best regards,

Nick

We are now rejecting the complaint as the player did not respond to us.