Casinia Casino - Pelaajan tilin sulkemispyyntö viivästyy.

I have repeatedly requested the closure of my account for almost a month now due to my gambling addiction. Despite multiple attempts and emails, I have not received any response or confirmation of my request.

As this is a serious matter concerning my well-being, I urge you to take immediate action and close my account without further delay. Failure to do so may leave me with no choice but to escalate this issue to relevant regulatory authorities.

Please confirm the closure of my account as soon as possible.

Hello Jashleen786,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

Thank you very much in advance for your reply.

Best regards,

Nick

I have requested self exclusion, I would like to continue with self exclusion and removing my email from receiving any promotional offers or bonuses. As mentioned that I have requested multiple times. Please consider my request at your earliest.

thank you

Dear Jashleen786,

I hope you’re doing well.

Could you kindly forward the self-exclusion request, in which you mentioned gambling addiction, that you previously sent to the casino to nikolas.b@casino.guru for further review? This will assist us in evaluating the matter appropriately.

I appreciate your cooperation and look forward to your response.

Best regards,

Nick

Stop asking me same thing over and over again. Can’t you see it for yourself. It’s mentioned as well can’t you track the emails I have sent to the casino

Dear Jashleen786,

To proceed with this matter, we kindly ask you to provide the requested information. Without proof that you have requested self-exclusion, we will have no choice but to close the complaint.

Please send the necessary details as soon as possible so we can move forward. Let us know if you need any assistance.

Best regards,

Nick

Dear Jashleen786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.