Casinia Casino - Pelaajan kotiutus on viivästynyt.

I won a large sum and went through a very long verification process before they released my withdrawals. But now there's a problem with withdrawals. My daily limit is 2,000,000 PLN per day (VIP 1). On March 24, 2026, I requested a withdrawal and still haven't received the funds.

Wygrałam duża kwotę przeszłam bardzo długa weryfikacje zanim odblokowali mi wypłaty. Ale teraz jest problem z wypłata mój limit dzienny to 2000 tys dziennie (VIP 1) 24.03.2026 zleciłam wypłatę i do tej pory nie otrzymałam środków

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Dear Kolombiana90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

The case has been solved, thank you very much☺️

Sprawa rozwiązana dziękuję bardzo☺️

Dear Kolombiana90,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru