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ALMOST TWO MONTHS AGO I DID WITHDRAWAL AND I DON'T MAKE A REFUND YET DELIVER ALL MY DOCUMENTS EVEN A NOTARIAL LETTER WHERE MY ADDRESS IS CONFIRMED MY ACCOUNT IS BLOCKED I CANNOT ENTER AND I FEEL THEY HAVE BEEN LAUGHING AT ME,

HACE CASI DOS MESES QUE HICE EL RETIRO Y AUN NO ME HACEN EL REINTEGRO ENTREGUE TODOS MIS DOCUMENTOS INCLUSO UNA CARTA NOTARIAL DONDE SE CONFIRMA MI DIRECCION ME TIENEN BLOQUEADA MI CUENTA NO PUEDO ENTRAR Y SIENTO QUE SE HAN ESTADO RIENDO DE MI ,

Dear Patricia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without activating any promotional offer? If you have redeemed a bonus, please forward its name or a specific link, I would like to check bonus terms. Additionally, if there’s any relevant communication, please forward it too. My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Patricia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.