CasiGO Casino - Pelaajan kotiuttaminen viivästyy.

Hi Team, much the same as a Canadian Lokkai 3 years ago, I made a withdrawal and stated pending.... 2 days later I check and it is no longer pending nor accepted nor transferred back into my playing account.

Obviously I spoke to live help and got the same response as she did. No email or reason, please help

Dear Kiwisnap88,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino support informed you that your withdrawal requests were unsuccessful?
• Were you given any recommendations on how to proceed?
• When did you request a withdrawal from the casino?
• Could you please share with me your communication with casino support trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Message from the player:

Hi Tomas, they have offered me a new option to withdraw now through skrill. Shall let you know how that goes

Dear Kiwisnap88, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

And the waiting just keeps on going.....

Honestly they state after 24 hours and zero seconds 'your" pending withdrawal will show as accepted, now state that yes that starts one day after receiving the withdrawal?

As they have already been through the process you'd Imagine it would be a walk I the park yet clearly not.

Shot Tomas, you're a legend and I really appreciate the teams, and yourself's work. Hats off

Paid finally... cheers team.

Dear Kiwisnap88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru