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Hello there i won Piggy tap Halloween tournament prize of 300 euro and then I requested withdrawal via crypto because i made deposits with crypto and also with Skrill , they canceled 2 times my crypto withdrawals , then i contacted them about canceling reasons , they stated i must complete my verification to fully which i already completed ,and then they told me that I can only withdrawal my winnings via Skrill so when I tried to withdraw via skrill it throws out error , tried with more than 1 device ,cleared cache still the same problem. Please casino guru help. I will add chat logs here or on email and also with error that is occuring

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Has the casino confirmed that all your documents have been reviewed and fully verified?
• How long have you been experiencing difficulties with Skrill at this casino?
• Has the casino specified whether there is a technical issue on their side with Skrill and if this error will be fixed soon?
• Have you made any successful withdrawals from this casino before?
• Are there any other payment methods you could use for your withdrawal request apart from crypto and Skrill?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello there here will be my detailed short answers.

1. Yes they stated that everything is fully verified and its good to withdrawal.

2. I made like 2-3 deposits with skrill there and 0 withdrawals with skrill , all those 2-3 deposits were without problems.

3. They said that its unclear what is the problem , but when i deposited with skrill to their casino there were no problems at all.

4. No i haven't made any successful withdrawals before there.

5. There are other withdrawal methods like Revolut or internet banking , but as they stated i can only withdrawal via those methods that i already used before as depositing which were - Crypto USDC , and Skrill.

And they allow me to only withdrawal via skrill nor Crypto which is absolutely weird.

Dear Shamejs25

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Shamejs25,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka