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Cashed Casino – Withdrawal of €400 not received since 17.08.2026

I requested a payment of €400 on August 17, 2026. To this day, I have not received the money.

I contacted Cashed multiple times via live chat and email. Each time, I was informed that the payout was still being processed and that the finance department had been notified.

Today, I was explicitly informed in the live chat that customer support does not have access to financial information. My inquiry was therefore forwarded to the responsible finance department, and I was promised a response via email.

So far, I have received neither a concrete explanation for the delay nor a release date, a transaction number, or proof of payment.

I request assistance from Casino Guru so that Cashed can provide the specific status of my withdrawal and pay out the €400 as quickly as possible.

I can provide screenshots of the payout, live chat, and email communication as proof.

Cashed Casino – Auszahlung von 400 € seit 17.08.2026 nicht erhalten

Ich habe am 17.08.2026 eine Auszahlung von 400 € beantragt. Bis heute habe ich das Geld nicht erhalten.

Ich habe Cashed mehrfach über den Live-Chat und per E-Mail kontaktiert. Mir wurde jedes Mal mitgeteilt, dass die Auszahlung weiterhin bearbeitet wird und die Finanzabteilung informiert wurde.

Heute wurde mir im Live-Chat ausdrücklich mitgeteilt, dass der Kundensupport keinen Zugriff auf die Finanzinformationen hat. Meine Anfrage wurde deshalb an die zuständige Finanzabteilung weitergeleitet und mir wurde eine Antwort per E-Mail zugesagt.

Ich habe bisher weder eine konkrete Erklärung für die Verzögerung noch ein Freigabedatum, eine Transaktionsnummer oder einen Zahlungsnachweis erhalten.

Ich bitte Casino Guru um Unterstützung, damit Cashed den konkreten Status meiner Auszahlung mitteilt und die 400 € schnellstmöglich auszahlt.

Ich kann Screenshots der Auszahlung, des Live-Chats und der E-Mail-Kommunikation als Nachweis zur Verfügung stellen.

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Dear Senseikardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you contacted the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Senseikardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.