Cactus Casino - Pelaaja ei pääse käsiksi ilmaiskierroksiin.

I registered and recieved 100 free spins on The Doghouse, and I cannot play them, i got a "This provider is not available in your country. For further assistance, please contact your support." which i did, they told me to use a VPN..I dont have a VPN and they basically told me that was my only recourse. I feel kind of ripped off

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you’ve encountered. To better understand your situation, I’d like to ask you a few clarifying questions:

1. How exactly did you receive the free spins in your casino account? Did you enter a promotional code, access the casino via an affiliate link, or were they credited automatically?
2. Have you asked the casino whether it would be possible to issue you a different set of free spins so that you wouldn’t need to use a VPN?
3. Have you made any deposits at this casino so far?

I hope we will be able to help you resolve this issue as soon as possible.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hi, yes for sure i can clarify

1. I got the free spins through a promo code I had found somewhere (I think maybe casinobonusca.com or slotzilla.com but I'm not too sure). The code was DOGH100 though.
2. I didnt explicitly ask if they could issue me spins, but I did ask if there was anything that could be done and they just repeated to "just get a VPN" (which I thought came across as a bit rude, but w.e)
3. No, i haven't made any deposits.

Hope that clears everything up! Thanks

I just asked them if they could issue me the spins on a different game, and they did. So all good

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear maevem306,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika