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ืCheating on the winning amount is incorrect and is deducted.

Dear enboatza2958,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to better understand your situation and assist you effectively, could you please provide answers to the following questions?

• Can you specify the amount that was deducted from your winnings?
• When did this issue occur?
• Have you communicated with the casino regarding this matter? If so, could you share the details?
• Do you have any screenshots, videos, or documents that could support your claim?
• Have you experienced any similar issues in the past?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Thank you for the screenshots. However, it's not clear to me what problem you've experienced. Could you please describe your issue in more detail?

Dear enboatza2958,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.