Bruce Bet Casino - Pelaajan tilin vahvistus viivästyy.

After being asked to verify my account, I submitted all the required documents, but this was rejected because I was supposed to send a bank statement showing the deposit, which I did several times.

For the past two weeks, support has been telling me that the documents are being reviewed, even though the system rejects them before that. I don't know what to do anymore...

Nach Aufforderung mein konto zu verifizieren habe ich alle erforderlichen dokumente eingereicht das wurde abgelehnt weil ich einen Kontoauszug mit der Einzahlung schicken soll was ich mehrere male getan habe.

im support werde ich seit 2 Wochen vertröstet das die dokumente geprüft werden obwohl das system es schon davor ablehnt ich weiß nicht weiter….

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bruce Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which payment method you have opted for for deposits?
• Was any debit card used for the deposit? Is the information about the card consistent with the information the casino expects to verify?
• Could you please confirm that the bank account belongs to you?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas