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Now I have been waiting 27 days for a payout of 5000 DKK. My account has been approved and I just keep getting a response that they currently have many payouts. They have taken a long time to pay out before but never this long.

Nu har jeg ventet 27 dage på en udbetaling på 5000 kr.. Min konto er godkendt og Jeg bliver bare ved med at få et svar at de øjeblikket har mange udbetalinger.. De har før været længe om at udbetale men aldrig så længe.

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Dear Marielle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which payment method have you opted for to withdraw your winnings? Was it the same one you used in the past?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I made my withdrawal on 2/8 and my winnings should be paid to my MasterCard AND I probably played with a bonus. But I can't remember what it was called. It's been a long time. But it's been played for free otherwise my withdrawal wouldn't be as Pending. Now this isn't the first time I've played and won with you.

Jeg lavede min udbetaling d. 2/8 og min gevinst skal udbetales til mit MarsterCard OG jeg har sikkert spillet med bonus.Men hvad den hed kan jeg ikke huske.. Det er jo længe siden. Men den er spillet fri ellers ville min udbetaling jo ikke så som Pending. Nu er det jo ikke første gang jeg har spillet og vundet hos Dem.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marielle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina