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I made deposits and played regularly. However, the problems began when withdrawing: I have a pending withdrawal request since June 11th and another since June 15th. I contacted support, but they always responded with the same reason, saying they prioritize and that they are currently processing a very high volume of withdrawals. I would like to point out that my account has already been verified.

Ho effettuato versamenti e giocato regolarmente. Tuttavia, i problemi sono iniziati al momento del prelievo: ho una richiesta di prelievo in sospeso dall'11 giugno e un'altra dal 15 giugno. Ho contattato l'assistenza, ma rispondono sempre con la stessa motivazione, dicendo che seguono un ordine di priorità e che in questo periodo stanno gestendo un volume di prelievi molto elevato. Ci tengo a precisare che il mio conto è già stato verificato.

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Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good morning, yes, I made another withdrawal about a month ago, which was successful. However, in addition to the one I reported, I have another pending withdrawal from June 15th. I have accumulated my winnings without the bonus. My credit on Brucebet amounts to just over a thousand euros.

Buongiorno, si ho effettuato un altro prelievo, circa un mese fa che è andato a buon fine. Però oltre a quello che ho segnalato ho un altro prelievo in sospeso del 15 giugno. Ho accumulato le mie vincite senza bonus. Il mio credito su brucebet ammonta a poco più di mille euro.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear ninnibello,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Bruce Bet Casino to join this conversation and assist in addressing the complaint.

Dear Bruce Bet Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Munya,

We would like to confirm that both withdrawals have been successfully processed and are currently showing a Success status on our end.

Kind regards,

Bruce Bet Team

Good morning, I can confirm that the samples have just arrived. Thank you for your help, which undoubtedly played a decisive role in solving the problem.

Buongiorno, confermo che i prelievi mi sono appena arrivati, vi ringrazio per il vostro intervento che sicuramente ha contribuito in modo decisivo per la soluzione del problema.

Dear ninnibello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Munya Shumba

Casino.Guru