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Hello

Once again, I've been waiting for my payout for over two weeks!!! Communicating with live chat is completely impossible because I always get the same answers!!! This casino really needs to take action!!!

hallo

wieder einmal warte ich seit mehr als 2 wochen auf meine auszahlung!!! eine kommunikation mit dem live chat völlig unmöglich weil es stets die gleichen antworten sind!!! solangsam gibt es bei diesem casino handlungsbedarf>!!!

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Dear biene2111,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you requested the withdrawal?
• When did you make the last successful withdrawal, and how many days did it take to be processed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello

I've been waiting for more than 2 weeks!!!

It's been a while since my last payout, but I waited over four weeks for this one!!!

Yes, I played with a bonus, but I fully and successfully used it.

I am also fully and multiple times verified

Hallo

Ich warte seit mehr als 2 wochen!!!

Meine letzte auszahlung ist eine zeit her aber auf diese auszahlung habe ich über 4 wochen gewartet!!!

Ja es wurde mut bonus gespielt aber diesen hab ich vollständig und erfolgreich umgesetzt

Ich bin zusätzlich auch vollständig und mehrmals verifiziert

My money still hasn't been processed!! I get the same answers from the live chat every day 🙁

meine geld wurde immernoch nicht bearbeitet!! jeden tag die gleichen antworten vom live chat 🙁

Still haven't received the money!!! And no answer from them either!!!

Immernoch kein geld erhalten!!! Und auch von ihnen keine antwort !!!

Thank you for your reply, biene2111. Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

The payment status is pending!!!

der auszahlungsstatus ist ausstehend!!!

I don't need to forward anything!!! It's always the same answers from the live chat, every single day; communication is impossible.

ich brauche nix weiterleiten!!! es sind immer und jeden tag die gleichen antworten vom livechat ein kommunikation ist unmöglich

But it's no help to me that they only add one answer per week.

aber es ist mir keine hilfe das sie auch jede woche nur 1 antwort hinzufügen

@bruce bet why am I not getting my money???

@bruce bet warum bekomme ich mein geld nicht ???