Boo Casino - Pelaajan voitot takavarikoidaan.

I won a few euros with free spins from the calendar and played them through in the game Immortal Romance 2. When the website notified me that the wagering requirement was met, I had €70 in my account, from which I withdrew €50. Yesterday, on 26th January 2025, I received an email stating that the withdrawal was not allowed, and they had canceled and nullified my €50 winnings.

Sain kalenterin ilmaiskierroksilla muutaman euron ja kierrätin voitot Immortal romance 2 pelissä. Kun sivusto ilmoitti että kierrätysvaatimus on täytetty, oli munulla 70€ tililläni, josta kotiutin 50€. Eilen 26.1.2025 sain sähköpostin, että kotiutus ei ole sallittu ja he ovat peruneet ja mitätöineet 50€ voittoni.

Hello XBora,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?
• Did the casino explain the reason of confiscating your balance?

Looking forward to your answer.

Regards,

Nick

Hello

The account was verified in November 2024.

Sometimes I have deposited, but due to previous problems I have kept deposits to a minimum with them.

This message came on January 26, 2025

Hei

Tili on vahvistettu marraskuussa 2024.

Joskus olen tallettanut, mutta aikaisempien ongelmien vuoksi olen pitänyt talletukset minimissä heille.

Tämä viesti tuli 26.1.2025

Hello XBora,

Based on the communication from the casino, you have breached the maximum allowed bet rules while playing with a bonus - in this case the casino can confiscate any winnings generated from a bonus.

Can you please advise what value bets were you making?

If you believe you did not bet over the limit, please forward your full betting history to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Dear XBora,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.