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Dear haywardmarchuenay,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Boo Casino. Please allow me to ask you a few questions to clarify the situation.

Have you made any successful withdrawals from this casino before?

Have you received any emails from the casino after your account was blocked? If yes, please forward them to me at [email protected].

Could you please advise if you passed the full KYC verification?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear haywardmarchuenay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.