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Submitted a withdrawal with this casino weeks ago and it's been pending ever since. Every time the casino says they are waiting on the department but nothing happens. The casino advertises a maximum wait time of 72 hours. Seems like they do not honor this at all.

Dear jimpegs9319,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• When exactly did you request the withdrawal and which casino department is supposed to act in this regard?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

• I have not made any withdrawals in the past
• I have passed the KYC process
• I accumulated the winnings with a bonus and met the wager requirements.
• The request was made exactly a week ago.

I was told that as soon as I made a $10 deposit they would send my withdrawal. I have made this deposit and they haven't done this yet. All the information they provide me conflicts and changes and they are purposely delaying my withdrawal.

you can cancel complaint, withdrawal arrived.

Dear jimpegs9319,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru