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Months ago I accidentally bet a little over on a bonus and lost everything, nothing they could do, they’ve lost deposits, nothing they could do, now I got screenshots of the game play not paying out and nothing they can do??? BEWARE.

they wait for you to win to have it glitch lol

loyalty points don’t accumulate right and you don’t get the free game play after losing like they say

Dear Theresa692,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Since you encountered several issues in this casino, which one you would like to resolve as the first one?
• Have you tried communicating these issues with the casino directly?

If there’s any relevant communication and supporting evidence, please forward it to petronela.k@casino.guru.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes I have. This is the most recent

And this is when I ‘over bet’ when it didn’t mention the limits and they never responded. I never had the issue prior to that and it automatically changed my bet to my previous bets

And this

Any update?

Hi Theresa692,

Let's start with confiscated winnings due to a greater bet than the allowed one.

• Can you kindly share the link to the particular bonus you claimed back in September? If the bonus is no longer accessible on the website, please send the promotional offer or any relevant communication that can assist us in identifying the activated bonus.

Thank you.

Dear Theresa692,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.