Bons Casino - Pelaajan talletus viivästyy.

Dear pamelapop9105,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bons Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino?
• Please could you forward the communication you had with the casino about the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

If it was my first deposit I ask daily what happens and I always receive the same answer copy paste

Si fue mi primer deposito I le pregunto diariamente que pasa I siempre recibo la misma respuesta copy paste

9 day's and nothing

Thank you very much, pamelapop9105, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. However, I would like to warn you that it seems to be a common practice of Bons Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you pamelapop9105 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Bons Casino for their help in resolving this complaint. We would like to know what is the issue with the deposit and what can we do to help the player receive their funds.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

100% they won't give me my money because a crypto transaction is verified in 20 seconds I've been waiting for 20 days

100% nu o să-mi de-a banii, deoarece o tranzacție crypto se verifică în 20 de secunde eu aștept de 20 zile

After 18 days I get this answer 🤣🤣🤣 the problem is that they have no idea to even find a transaction that takes 2 seconds here I have the proofs the same address that received the $21 from me I can't understand them

După 18 zile primesc acest răspuns 🤣🤣🤣 problema este că ei nu au habar nici să găsească o tranzacție care durează 2 secunde aici am dovezile aceași adresa care a primit cei 21$ din partea mea nu pot să-i înțeleg

We are so interested in money because it is a small amount, what interests me is that other players stop paying what I suffered, I am 100% that they stole people's money through crypto deposits, otherwise I can't explain it

Ni ma interesează așa de mult de bani pentru că este o sumă mică ce mă interesează este sa nu mai plătească și alți jucători cea ce am pățit eu, eu sunt 100% că ei prin depuneri crypto fura banii oamenilor că altfel nu-mi explic

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

Dear Lilgoose,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru