BlueChip Casino - Pelaajan tili on suljettu.

Hello. I have account on bluechip.io. I deposited 500 first then i received my withdraw of 1100 in my bank. Later i deposited 4000 in my account and i played wanted wild or bonus game and i won 35000+. I placed my withdraw after doing the wager, Firstly the withdraw was pending but later they told me to do kyc verification. I have submitted the documents necessary for kyc process, they block my account according to 10.1 policy. I dont know why they block my account. I lost my deposit money and the withdraw money. While registration my name was autofill with my friend name, and time of kyc i submitted my id verification documents, they blocked my account .

Dear Balram,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that by registering an account under different personal details you seriously breached one of the main rules of online gambling. I checked the General T&Cs and I found this:

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

▪ participating in any type of collusion with other players;

▪ development and use of strategies aimed at unfaithful bonus abuse;

▪ fraudulent actions against other online casinos or payment providers;

▪ provision of counterfeit documents;

▪ use of stolen cards;

▪ creating more than one account in order to get advantage from the Company’s promotions;

▪ provision of incorrect registration data;

In an online casino, you must use your own personal information when registering an account and deposit using payment methods under your name. Failure to do so will cause you not to be able to complete verification and your balance will be confiscated. It doesn't matter if you provided your own real documents if personal details from them didn't match the personal details from your player profile.

Please let me know if there is any other information I haven't considered, otherwise, your complaint will be rejected as unjustified.

Thank you in advance for your reply.

Best regards,

Kristina

I completely understand about my mistake that my name was autofill with my friends name but its the casino mistake as Firstly when i deposited 500 they given my withdraw. After i received my withdraw i deposit big amount and i won big from my deposit. They blocked my account. If they wanted me to do kyc verification then why they given my frist withdraw. If that was real issue then they shouldn't given my first withdraw.

Thank you for your reply, Balram. Once again, If you open an account and you use 3rd party personal information in your profile (personal information of someone else) you are breaching the casino's rules. This will cause you will not be able to complete verification and withdraw winnings. This is a rule you should never break in any online casino. If you enter incorrect information by mistake, you need to contact casino support before depositing and playing to avoid issues.

Unfortunately, we can't argue in your favor when you use incorrect personal information when creating an account. Since no other circumstances were presented to support your case, we're forced to reject your complaint.

Even though we couldn't help you in this case, please do not hesitate to contact us if you run into issues with any online casino in the future.