Bizzo Casino - Pelaajan tilin poistopyyntö jätetään huomiotta.

I want to permanently delete my account from Bizzoo Casino because the name I used was my nickname, not the one on my ID, as it wasn't clear when I registered! I have requested this from Bizzoo Casino, but I see they are ignoring me!

Θελω να διαγραψω τον λογαριασμο μου ΟΡΙΣΤΙΚΑ απο το bizzoo casino μιας και το ονομα που εβαλα ηταν το υποκοριστικο μου και οχι αυτο που εγραφε το id μιας και δεν ηταν σαφες οταν εκανα την εγγραφη! Εχω κανει αιτημα στο bizzoo casino αλλα βλεπω να με αγνωουν !

Dear drte1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bizzo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you asked your personal information to be updated when you noticed the mistake? Have you received any response?
• Have you provided any documents confirming your
• Could you please explain what the disputed amount of 100€ represents in this situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening, I actually tried to withdraw 100 euros but it was canceled. Then I sent an email and tried to connect to bizzoo's live chat to permanently delete the account and I haven't received any email or notification.

Καλησπερα στην ουσια προσπαθησα να κανω αναληψη 100 ευρω αλλα ακυρωθηκε. Επειτα εχω στειλει email και εχω προσπαθησει να συνδεθω σε live chat το bizzoo για οριστικη διαγραφη του λογαριασμου και δεν εχω λαβει κανενα email ουτε ειδοποίηση.

Thanks for your reply, drte1995

• Have you discussed the issue with the casino already? With what result?
• Do I understand correctly your family name is accurate, but your first name is a nickname in your player's profile?
• Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear drte1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.