Bizzo Casino - Pelaajan kotiutus viivästyy itsensä poissulkemisen jälkeen.

I self-excluded from the casino but I still had money in my account and didn’t manage to withdraw it. It’s been 5 days and although they told me they have forwarded a withdrawal request, I haven’t seen any action

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

• Kindly share supporting evidence of your balance in the casino and the casino's promise to pay you the outstanding balance.
• Share screenshots here or send the information to my email at tomas@casino.guru

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I did a self-exclusion and I had around €120 in my account. I’ve been waiting for 5 days for them to process the withdrawal, but nothing yet. I had some communication with them by email yesterday, but they keep saying the same thing—that they will forward my request

I am still waiting for an answer. I don’t think the solve my problem

Thanks for the explanation.

Please understand we can't confront the casino regarding the issue without evidence.

Kindly provide the evidence I requested earlier, such as proof of your balance or a payout request confirmation,self-exclusion confirmation, or communication between you and casino support regarding the issue.

Send the evidence to my email at tomas@casino.guru, or share screenshots here.

Looking forward to your reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear alexanag92a,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas