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same problem as with Oasis Casino only with a small amount

selbe Problem wie bei Oasis Casino nur mit kleinem betrag

Dear argunoenen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly you are talking about this complaint?

Could you please specify which bonus you have redeemed and played? I would like to check the terms and conditions.

Additionally, if there’s any relevant communication, please forward it along with your bonus history to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Bingo Ole Casino Registration Bonus no deposit 10.- euro +25 free spin

Bingo Ole Casino Registrierung Bonus ohne Einzahlung 10.- euro +25 free spin

Redeem Bonuses

You can convert your bonuses into real money with a ratio of 10%.

Example: You have €20 in bonuses and convert 10% of them into real money. The amount of real money received is €2 in cash.

To exchange your vouchers for cash, you must have a balance of less than €1. If your cash balance is higher, the change will not be made. You can only redeem bonuses once you have made your first deposit.

it's been there since when i click on emin bonus i couldn't click on it before

Boni einlösen

Sie können Ihre Boni mit einem Verhältnis von 10 % in echtes Geld umwandeln.

Beispiel: Sie haben 20 € an Boni und wandeln sie zu 10 % in echtes Geld um. Der erhaltene Betrag an echtem Geld beträgt 2 € in bar.

Um Ihre Gutscheine in Bargeld umtauschen zu können, müssen Sie ein Guthaben von weniger als 1 € haben. Wenn Ihr Barguthaben höher ist, wird die Änderung nicht vorgenommen. Sie können Boni erst einlösen, wenn Sie Ihre erste Einzahlung getätigt haben.

das steht seit wenn ich auf emin bonus klicke vorher konnte ich gar nicht drauf klicken

Thank you for your reply, argunoenen. I apologize, but I am not sure what is going on. Could you please provide more details about what happened, so I can assist better? Have you made any successful deposits? Have you tried contacting the casino regarding this issue? Please, forward all the relevant communication between you and the casino to kristina.s@casino.guru.

Dear argunoenen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.