BigBoost Casino - Pelaajalla on ongelmia talletusten kanssa.

I have done 2 transactions 1st is on 12th july of 16000 and 2nd one is on 21st july of 12000 both times money got debited from my bank account also upi payment showed me the its sucsessfull but bigboosts payment partner that is edopt technologies they are saying money didnt reached their account so i mailed them several times with all the proofs but they told me to reach my bank

So according to them I went to my bank physically and my bank manager showed me the exact details on their software and according to the details both the amounts got sucsessfull the very next day

Like the transaction of 16000 is done on 12th july but it got credited to edopt technologies account on 13th july

And the transaction of 12000 was done on 21st july so it got credited to edopt technologies account on 22nd July

I gave this information to the bigboost team then they asked me for my bank statement cause they wanted to check if the amount returned to my accoynt or not now today again they r saying that no money is deposited in our account

This has happened to me before also when they said money didnt received but laret on tgey sent me 24000s amount after a long follow up so please gelp me with this

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you have already experienced a similar problem with a deposit sent into this casino before?
• Could you please forward me the communication with your payment provider and with the casino customer support regarding the issue with your two lost deposits?
• Could you also kindly share with me a bank statement starting from the date you made the transactions that have not been credited to your casino account until today?

My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have mailed you everything and yess previously also once my amount was 24000 was stucked and yhey were saying we hv not received the amount and i was following up like anything and suddenly one day they said we have returned your amount to your game account and credited 24000 k to my account

Thank you for the email. Has the deposit of 12,000 INR been returned to your account in the meantime?

Dear aakashpen11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.