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Dear amorcl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties accessing your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"I want to report a scam site

BestVisa bookie

Evening join the program to top up 100000d and receive 300000 after completing 7500000d in revenue as required by the promotion. The balance of 779 I made to withdraw 700000d, the acc was locked and the money was not paid"

Additional comments from the player:

"Tôi muốn tố cáo trang web lừa đảo

Nhà cái BestVisa

Tối tham gia chương trình km nạp 100000d nhận 300000 sau khi hoàn thành 7500000d tiênd doanh thu theo yêu cầu của khuyến mãi.Số Dư 779 tôi làm lệnh rút 700000d thì bị khoá acc và không thanh toán tiền"

Could you please specify, amorcl, which exact bonus you have redeemed and played? You could forward its name or specific link when replying to this official thread. Thank you very much in advance.

Dear amorcl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.