Bettilt Casino - Pelaajan kotiuttaminen viivästyy asiakirjojen vahvistusongelmien vuoksi.

Hello, good afternoon. Unfortunately, this time it's my turn. I requested a withdrawal, but they are not processing it because they say I need to verify my documents...

I have already sent my documents, which they say were approved, but when I make a withdrawal, they reject it due to missing documents.

I contacted support to verify the documents 1 day ago, and they told me the documents would be validated within 1 hour...

Ola boa tarde infelizmente toucou-me a mim desta vez fiz um levantamento no qual eles nao estao a processar porque dizem que tenho que vereficar os meus documento....

Ja enviei os meus documentos no qual dizem que foram aprovados mas quando faço um levantamento eles rejeitam por falta de documentos

Entrei em contacto com o suporte para verificarem os documentos ja á 1 dia no qual dizem que em 1 hora os documentos sao validados...

Dear jorgebarbosa909090,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. Furthermore, the casino can ask for additional verification even though your account was previously verified.

• Do I understand correctly that you have already provided the missing documents?
• If you have, could you please clarify which documents you provided?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear jorgebarbosa909090,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.