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Hello, I don't understand the situation. When I wanted to withdraw funds, my account was blocked. I tried to write on the chat. But I didn't get any response. They claim that they sent me an email. I didn't get anything like that. I don't understand the situation. I didn't use any bonuses. Please help me contact the casino and solve the problem.

Witam, nie rozumiem zaistniałej sytuacji. Gdy chciałem wypłacić środki moje konto zostało zablokowane. Próbowałem pisać na chacie. Ale nie uzyskałem żadnej odpowiedzi. Twierdzą że wysłali do mnie email. Nic takiego nie dostałem. Nie rozumiem zaistniałej sytuacji. Nie używałem żadnych bonusów. Proszę o pomoc w kontakcie z kasynem i rozwiązanie problemu

Dear Sikora,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification?

What types of games did you play - e.g. slots, live casino games, sports betting?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

I didn't do any KYC because I don't have any contact. I don't know if they want KYC. I played casino and sports betting. I didn't withdraw anything before.

Witam,

nie robiłem żadnego KYC, ponieważ nie mam żadnego kontaktu. Nie wiem czy chcą KYC. Grałem kasyno i zakłady sportowe. Nie wypłacałem nic wcześniej.

Thank you for your response. To help us further investigate the issue, could you please let us know which casino games you played?

Also, have you checked all the folders in your email inbox, including the spam and advertisement folders, to see if you’ve received any messages from the casino? If you have any communication between you and the casino regarding the closure of your account, please forward it to me at veronika.f@casino.guru so we can continue with the investigation.

Thank you for your cooperation.

Hello,

I played live roulette and sports betting. I don't have any conversation because I don't have contact with them. They don't reply to anything. Can you help me?

Witam,

grałem w ruletkę na żywo oraz zakłady sportowe. Nie mam żadnej rozmowy, ponieważ nie mam z nimi kontaktu. Nie odpisują mi na nic. Możesz pomóc mi?

To assist you further with your issue, could you please send me a screenshot of the error message you see when you attempt to log into your account?

Additionally, if you have any communication or other evidence that confirms you had an account at this casino, that would be very helpful for us in determining the next steps in your case.

I appreciate your cooperation and understanding as we work together to resolve this issue.

Dear Sikora,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.