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Hello, I've been waiting for my payout of 906 Euros since 13.05 😐

Hallo , ich warte seit dem 13.05 auf meine Auszahlung von 906 Euro 😐

Dear Hanseat95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven't made any withdrawals there yet. I'm also verified. After I won, I got a bonus for verifying my phone number and used the bonus. Now I'm just being kept waiting for the finance department to process my withdrawal soon.

Ich habe noch keine Auszahlung dort bisher vorgenommen. Verrifiziert bin ich auch . Ich hatte nach mein Gewinn ein Bonus bekommen für die Telefonummer Verifizierung habe den Bonus umgesetzt . Jetzt werde ich immer nur hingehalten das die Finanzabteilung meine Auszahlung bald bearbeitet .

I have finally received my money. Thank you very much

Habe jetzt endlich mein Geld ausgezahlt bekommen. Vielen Dank

Dear Hanseat95,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru