Betlabel Casino - Pelaajan tili on suljettu.

Hello,

I initiated two transfers of €500 each to my C24 Bank account on August 18, 2026. They blocked my account and have now even closed it. Apparently, I'm supposed to submit an official bank document and wait four weeks. The money was returned the same day, and I've already submitted the message from the bank chat. Inpay, Betlabel's payment provider, was rejected on the same day. See screenshot.

I hope you can help me somehow.

Best regards

Max

Hallo,

ich habe zwei Überweisungen von je 500€ am 18.08.2026 auf mein Bankkonto der C24 Bank angewiesen. Diese hat mein Konto gesperrt und jetzt sogar gekündigt. Angeblich soll ich ein offizielles Bankdokument einreichen und 4 Wochen warten. Das Geld wurde am selben Tag retourniert und die Nachricht aus dem Bankchat habe ich auch schon eingereicht. Inpay der Zahlungdienstleister von Betlabel wurde am selben Tag abgelehnt. Siehe Screenshot.

Ich hoffe sie können mir irgendwie helfen.

Mit freundlichen Grüßen

Max

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina