BetFury Casino - Pelaajan voitot takavarikoidaan.

Hello,

I would like to submit a complaint against BetFury regarding confiscation of my balance.

Timeline of events:

I registered my account in 2021 and successfully passed KYC verification.

At that time Ukraine was not listed as a restricted country.

I used the platform normally in the past and successfully made deposits and withdrawals.

In 2022 I stopped playing due to the war situation.

In 2026 I returned to the platform, but my account was inactive. The website instructed me to contact support for reactivation.

Support requested my documents again. I provided all requested verification documents successfully. The support team reviewed my documents, clearly saw my country of residence, reactivated my account manually, and encouraged me to continue using the platform.

After reactivation:

I deposited 100 USDT;

I played slots and sports betting normally;

I used no bonuses;

my balance reached 293 USD.

When I requested withdrawal, the casino cancelled it and informed me that Ukraine is now a restricted country.

Important facts:

I never received any warning or notification that Ukraine had become restricted;

the website remained accessible from my country;

support manually restored my account after reviewing my documents;

deposits were accepted without any issue;

restrictions were enforced only after I requested withdrawal.

Initially support promised to return my full 100 USDT deposit. Later they changed the amount to 65 USDT. After further discussions they finally returned 100 USDT only, while confiscating the remaining 193 USD.

I believe this is unfair because the casino knowingly reactivated my account, accepted my deposits, allowed betting activity, and only raised the issue after winnings appeared.

I request assistance in recovering the confiscated 193 USD.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yatsik13,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly your account was reopened?
• Do you currently have access to your casino account, or was it closed again?
• Do I understand correctly that the casino support reopened the account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

My account was reopened about a month ago.

There is currently no access to the account as it has been blocked again.

Yes, the support service restored my account and allowed me to make deposits, but when I made a withdrawal, they blocked the account again.

Мой аккаунт был повторно открыт примерно месяц назад.

Сейчас доступа к аккаунту нет так как его заблокировали повторно.

Да служба поддержки восстанавливала мой аккаунт, позволили вносить депозиты, но при выплате заблокировали аккаунт повторно.