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They haven't paid me the 400 euros they owe me since January 23rd. I've contacted them several times and the answer is always the same: wait and see.

Desde 23 de Janeiro que não me pagam os 400 euros que me devem. Já contactei várias vezes e a resposta é sempre a mesma que é para esperar e esperar.

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Dear Diogocsmmm1910,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes, I've done several successfully before

Yes I passed KYC

Accumulated without active bonus

I've played slots.

They just don't want to pay.

They always say the same

Sim já fiz vários com sucesso antes

Sim passei pelo KYC

Acumulei sem bonus ativo

Joguei Slots.

Eles simplesmente não querem pagar.

Dizem sempre o mesmo

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Diogocsmmm1910,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika