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Rigged and controlled slots, numerous slot machines with dubious gaming patterns and earnings, I do not recommend this casino. Instead of saying games of chance, they should say we rob and rob.

Slots viciadas e controladas,muitas máquinas de slots com padrões de jogos e ganhos muitos duvidosos ,não aconselho o casino .deviam dizer em vez de jogos de sorte ou azar para roubamos e roubamos.

Dear vladimirorochavila, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards

Veronika

Dear vladimirorochavila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.