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My withdrawal keeps getting canceled, even though I have already received a payout via MasterCard. I am always told the issue lies with my card. They always have a different excuse and constantly ask for something new for verification.

Meine Auszahlung wird immer wieder stoniert obwohl ich eine Auszahlung schon bekommen habe per MasterCard und mir wird immer wieder gesagt es liegt an meiner Karte fackt sie haben immer eine andere Sache Ausrede und wollen immer wieder etwas neues zur Verifizierung

Dear Jello333,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?
• Is the ongoing verification regarding your used payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Case solved thanks

Fall wurde gelöst danke

Dear Jello333,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru