BetAlice Casino - Pelaajan kotiutus on viivästynyt.

Today marks 14 days and my payment request has not been processed. Both the live chat support and the email support only give standard answers, such as additional security checks or excessive volume of requests.

Heute sind es 14 Tage und mein Antrag auf Auszahlung wurde nicht bearbeitet, vom Live-Chat-Support und auch vom Mail Support kommen immer nur die Standard Antworten, zusätzliche Sicherheitsprüfungen oder zu hohes Volumen von Anfragen .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Moe143,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand your situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

- Yes, I have made several withdrawals at BetAlice and everything always went smoothly and within the specified timeframe, even with larger amounts.

-According to the operator, a KYC check is not required; however, I cannot carry it out voluntarily.

-I achieved the winnings without an active bonus

-I mainly play slot machines from Hacksaw or Gamomat

- ja ich habe schon mehrfach Auszahlungen bei BetAlice vorgenommen und immer lief alles im angegebenen Zeitraum und ohne Probleme ab , selbst bei höheren Beträgen.

-Eine KYC Prüfung ist laut Betreiber nicht erforderlich, ich kann diese nicht freiwillig durchführen.

-Ich habe die Gewinne ohne aktiven Bonus erzielt

-Ich spiele überwiegend slotmachines von Hacksaw oder Gamomat

There are currently 2 outstanding payouts; the second was requested on February 24th.

I had three open withdrawal requests totaling €1500, but I cancelled €500 of them to avoid any accusations that my account was inactive. It seems to me that the casino is deliberately delaying the cancellation of all withdrawals. Furthermore, there is currently no information about which company this casino belongs to, as NovaForge LTD no longer operates BetAlice. And the Anjouan Gaming website no longer lists a valid license for BetAlice in its license register.

Insgesamt beläuft es sich momentan auf 2 offene Auszahlungen die zweite wurde am 24.02. Beantragt .

Ich hatte 3 offene Anfragen über 1500 euro , allerdings habe ich 500 euro wieder storniert , damit man mir keine Vorwürfe machen kann das mein konto inaktiv ist. Es kommt mir leider so vor als würde das casino darauf abzielen zeit zu verzögern das man alle seine Auszahlungen storniert . Desweiteren gibt es aktuell auch keinerlei Hinweise zu welchem Unternehmen dieses Casino derzeit angehört, denn NovaForge LTD betreibt BetAlice nicht mehr . Und auf der Website von Anjouan Gaming kann im Lizenz register auch keine gültige Lizenz mehr zu BetAlice finden .

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Moe143,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika