Bet2U Casino - Pelaajan vetäytyminen viivästyy.

I have an approved withdrawal since 8/12/21 that have not yet made cash on visa card. I have written many emails to support and always the same answer is being processed. It's been more than a month and nothing. Lately they don't even reply to my email

this is the retreat id 92029481

try to mediate please, this is the first time this has happened to me

Thank you so much

Tengo un retiro aprobado desde el 12 /8/21 que aún no han hecho efectivo en tarjeta visa. He escrito muchos emails a support y siempre la misma respuesta, se está procesando. Ya ha pasado más de un mes y nada. Últimamente no me responden ni al email

este es el id del retiro 92029481

intenten mediar por favor, es la primera vez que me pasa esto

muchas gracias

Hello Aramos172,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would make any further steps.

Is your account verified in the casino? Did you ever make any withdrawal in the casino before? Did you use any deposit or no deposit bonus to earn your current winnings?

Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

Hello good

I have a verified account

I have withdrawn ever without problems

the money to withdraw has not been with any bonus, it has been with real money

a greeting

Buenas

tengo la cuenta verificada

he retirado alguna vez sin problemas

el dinero a retirar no ha sido con ningún bono, ha sido con dinero real

un saludo

Thank you very much Aramos172 for providing additional information regarding the case. I'll now forward your complaint to my collegue Andrej who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Dear Aramos172,

I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and see if I can help.

I would like to invite Bet2U Casino to join this thread.

Dear Bet2U Casino,

Can you please indicate the time frame in which Aramos172 can expect his withdrawal to be processed?

Hello, thank you very much for worrying about the problem

I have been waiting for the withdrawal since August 12 and I have already sent numerous emails claiming it and they do not give me any solution.

the truth I would like to collect it as soon as possible. I need it

a greeting

Hola, muchas gracias por preocuparse de problema

el retiro lo llevo esperando desde el 12 de agosto y ya he mandado numerosos emails reclamándolo y no me dan ninguna solución.

la verdad me gustaría cobrarlo lo antes posible. Lo necesito

un saludo

Hello, you have answered something from the casino

I think they have scammed me

Hola, le han contestado algo desde el casino

yo creo que me han estafado

Dear Aramos172,

Unfortunately, we have not received a response from the casino yet.

We would like to ask Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Aramos172,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

As you might know, Bet2U Casino received a ‘Very bad reputation’ from us, which means we would not recommend players to play in this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’ in the future. You can check the list of the recommended casinos [here].

Anyhow, there is another option. I strongly recommend you to contact the casino’s Licensing Authority - Curacao Antillephone.

Please let me know if you decide to do so and/or our assistance is needed. I will gladly help you with it. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.