BC.Game Casino - Pelaajan tilin vahvistus on estetty.

Hello! I attempted to complete the identity verification process. The website repeatedly froze at the document upload stage and requested that I retake the document photo. Eventually, I received a verification denial and everything closed. I tried to resolve the issue through the chat on the site to upload the photo to them, but then I was logged out of my account. I can't log back in; the site displays an error message: "Error 4001: Account verification required.". Please help, I would like to access my account and attempt verification again. I was playing on the site for the first time.

Здравствуйте! Пыталась пройти верификацию личности. Сайт много раз зависал на моменте загрузки документов и просил переснять фото документа. В итоге в какой то момент пришел отказ в верификации и все закрылось. Я попыталась решить вопрос через чат на сайте, чтобы загрузить им фото, в итоге с аккаунта вылетело. Зайти в аккаунт не могу, сайт выдает ошибку "Error 4001: Account verification required.". Прошу помочь, я хотела бы зайти на аккаунт и пройти верификацию еще раз. На сайте играла впервые.

Dear golubev12,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Which document have you unsuccessfully tried to upload to your casino profile?

Have any of your identity documents been successfully verified, or did the screen freeze every time you attempted to verify any of your documents?

Have you tried contacting customer support via email to inquire about alternative ways to verify your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello! I unsuccessfully uploaded a photo of my passport. The screen froze on loading a photo of my passport. Unfortunately, I am not allowed to access my account and I cannot contact the casino. Thank you for your prompt assistance!

Здравствуйте! я безуспешно загружала фотографию паспорта. Экран зависал на загрузке фотографии паспорта. К сожалению, меня не пускает на аккаунт и я не могу связаться с казино . Спасибо за оперативную помощь!

Thank you for your reply.

Could you please forward me the photo of your passport that you tried to upload to your casino profile? My email address is veronika.f@casino.guru.

Additionally, live chat is available on BC.Game even for users who are not logged into their accounts. Have you tried reaching out to them via live chat, or sending an email to the casino’s customer support at support@BCGAME.SK?

Dear golubev12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.