BC.Game Casino - Pelaajan tili on jäädytetty kotiutuksen vuoksi.

I have deposited for years I have withdrawn numerous times even recently , I tried withdrawing my xrp and they said my account has been suspended I need to complete kyc , even after I attempted many times non of my identification documents have been accepted and at this point I want get my xrp off of the site and close the account I have

40.887649 XRP COINS in my bc game account I can provide an address and memo for the casino to send my coins , my user id is

User ID:2696217

Dear gucciroyalxiii,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your BC.Game account.

To better understand your situation and assist you effectively, could you please provide additional details about the issue? Specifically:

• Could you confirm the specific reasons provided by the casino for rejecting your identification documents during the KYC process?
• Have you received any specific feedback from the casino on how to improve or correct the submitted documents?
• Have you received any updates or notifications from the casino regarding your account suspension?
• Have you faced similar issues with withdrawals or document verification in the past?

If you have any relevant communication with the casino (emails, screenshots, or chat transcripts), please feel free to forward them to petronela.k@casino.guru so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have never had this issue or any issue with this site until now And I deposited and withdraw regularly , and they told me they don’t accept driver license use another form of government issued id and I messaged support again to explain the if I submitted is a non driver identification card they replied saying use a different form of government issued id and I don’t have a pass port or visa

Dear gucciroyalxiii,

• Could you kindly confirm if you provided any other personal documents besides the non-driver license?
• Additionally, when you offered a birth certificate as an alternative form of identification, what did the casino say in response?

Thank you in advance for your reply and cooperation.

Dear gucciroyalxiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Unfortunately, we do not accept a driving license as an identity document. The user has to use different ID proofs for this.

Best Regards

Panda - BC.GAME

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.