BC.Game Casino - Pelaajan tili estettiin hänen poikansa tunnuksen lataamisen jälkeen.

I tried to withdraw 35000 inr and when I entered OTP it took me to the verification page while doing basic verification I mistakenly added my son's id card and kyc was failed because my son has account which was banned and he had added his id card there now they are neither allowing me to withdraw without completing kyc not giving the option to reverify my kyc.My funds are in safe and I want a chance to reverify my kyc please contact them quickly

Game id 37574218

Dear saeedsaru786,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please specify which other documents besides your son's ID you sent to the casino for verification? Could you kindly describe in more detail how come you sent a wrong ID to the casino?

Does your son live in the same household as you? Did he use the same device as you to access the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear saeedsaru786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.