BC.Game Casino - Pelaajan talletustapahtumat viivästyvät.

As per my problem I made 2 deposit transaction and I make both of through my bank scanner cause my Google pay,paytm,both having me error to pay that account as per all requirements I share myyy all information transactions but yet not any amount is deposited

Dear pratham2423sharma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

as per when i talk to previous customer team i give the detail and everything what happend with me is when i try to deposit my pay with google pay ,paytm,phonepe they give me error so i try with my mobile banking app and the deposit amount was succesfully paid but the deposit doenst come to in my bc account as per bank they dont have recipt but they have transaction id refrence number upi id and account statement as per when i contact with previous bc team supporter they said they will share my all proof to back end and after that yet not any update give to me its been around 4 days in above i shared the coversation between me and your bc team manger please take it as a serious matter give my deposit or my refund

I fully understand your frustration, pratham2423sharma. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow one full month for the transaction to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

so as per request i make the video of transaction through second device as i said you that the only deposit which not delivered to me is 500 cause am glad that my second 300 payment was failed and back to me anywaays i sent the video to your provided gmail

So as I provide youuu what you want after that there is no update yet

Thanks for your reply.

Do I understand correctly your 500 deposit is still missing, while the 300 was returned to your bank account?

Yes but still they doing reply in mail

Dear pratham2423sharma,

Could you please share any updates regarding your missing deposit?

Please let me know.

Dear pratham2423sharma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No updates of anything it's long they don't even reply in email

Hello,

This deposit is not made to any of our merchants as we checked. The user also failed to provide all the required documents such as payment receipts, bank statements, etc. The user can reach out to their bank and file the complaint for refund process.

Best Regards

BC.GAME

Dear pratham2423sharma,

Kindly supply the evidence to my email at tomas@casino.guru for review.

Thanks in advance for your cooperation.

Okkkk i willl supply the email to you

Dear pratham2423sharma,

I haven't received any email from you regarding the issue.

Kindly send the evidence to my email at tomas@casino.guru

Dear pratham2423sharma,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.