BC.Game Casino - Pelaajan talletus viivästyy.

300 inr not credit to bc game wallet despite contacting site dozens of times, bc game live support never responds

Dear lightguideyt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The site has not credited my deposit despite sharing valid txn receipt it intends to keep some deposits and withdrawals on hold at all times this is a new tactics to harass players who start winning.

Absolute worst you keep waiting for hours and are treated like a beggar here and after I deposited 5000 dollars in usdt I am no longer able to login into the account and even account access is lost. Bc game has robbed me.

Bc game is the worst and everyone must stick to bitstarz which has no complaints and is a fair casino if you play at bc game you will suffer like me. Only play at bitstarz or stake or don't play at all

Hello,

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Also just for info: You can create a ticket at Discord.gg/bcgame related to INR issues for faster and better assistance, we have a dedicated team working on a daily basis.

Best Regards

Panda - BC.GAME

You stole my crypto deposit and shut my account I am going to file case on you now.

Dear lightguideyt, have you provided the casino with the requested video proof?

Dear lightguideyt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

No email was received from the user. Please provide the requested details so we can assist you with this.

Best Regards

Panda - BC.GAME

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.