BC.Game Casino - Pelaajan talletus on viivästynyt.

My deposit is not credited in my casino account

That is my transaction details

Status: Processing

Order ID: F-1844845195915360713

Credited Amount: 0 INR

Order Amount: 2000 INR

Txid: CK202...93920

Create on: 02/10/2025, 10:34:41

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino, and this is what I found:

28.1. For any issues or disputes arising out of any fiat transactions on Our Site, you must formally report and submit such issues or disputes to BC.Game within 30 calendar days from the date of the transaction(s) in question.

28.2. For any issues or disputes received by BC.Game exceeding 30 calendar days from the date of such transaction(s), We will not accept them for resolution and such transaction(s) are ineligible for us to resolve.

28.3. Any attempts to circumvent this rule by raising your issue or dispute in relation to the fiat transaction(s) beyond the 30 calendar days period on a public complaint forum of any website, whether online or otherwise, will not change this.

28.4. BC.GAME will not be able to assist any issues or disputes submitted beyond the stipulated timeframe. There are no exceptions to this rule.

To better understand your case, could you please clarify the following?

• Have you contacted the casino on Discord, where they have a dedicated support channel for fiat deposit issues?
• Has the casino customer support suggested any specific documents needed to track and credit your deposit?
• Have you successfully made any previous deposits to this casino?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

1.I already contacted bc.game casino support

I tried to get help from them but they always reply only merchant can't receive the payment.

2. They don't ask any proofs or documents because I already submitted all the proofs

3.yes

Thanks for your reply.

• Could you please share a screenshot of the transaction as it appears in the records on the casino's website (deposit history or transaction history) and under which status?

Please send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice in BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. I wish I could be of more help. The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of BC.Game Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Casino's message:

Dear CSOSKASH,

We sincerely apologize for the extended delay regarding your deposit. To ensure your case is prioritized and resolved, please send your transaction details to our support email at martin@bcgame.com.

For a thorough and faster audit, please include the following three items in your email:

A clear screenshot of the transaction.

The official PDF receipt or statement from your bank.

A video recorded from a third-party perspective (using another device) showing the transaction details within your banking app.

Once you have sent the email, please provide your User ID (UID) and the email address you used to contact us here. We will conduct a further review of your documentation and do our best to assist in getting your funds credited as soon as possible.

Best regards,

BC.GAME Support Team

Dear Tomas,

Thank you for your patience and for bringing this long-standing case to our attention. We acknowledge the communication gap and are now actively working to resolve this for the player.

We have provided the user with a direct path to our specialized email group (martin@bcgame.com) to perform a manual reconciliation. We would appreciate the opportunity to reopen this complaint so we can provide a final resolution once the audit is complete. We are committed to a transparent and responsive process moving forward.

Best regards,

BC.GAME Support Team

Dear CSOSKASH,

Please let me know whether you received assistance following the casino's recommendation.

Looking forward to your reply.

Dear CSOSKASH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru