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Complaint Title

Formal Complaint against BC.Game: ₹9,000 Deposit Fraud via Merchant 'SK ENTERPRISES' (UTR: 696608707977)

To the CasinoGuru Complaints Team,

I am filing this formal complaint against BC.Game for a deposit issue that has remained unresolved for 19 working days, eventually resulting in an intentional denial of service.

Transaction Details:

Casino Username/ID: 82554717

Transaction Date: January 1, 2026

Amount: ₹9,000 INR

Deposit Ticket ID: 9652548

Order ID - F-1853111334431029501

UTR / Reference Number: 696608707977

Merchant Name: SK ENTERPRISES

Payment Status in Bank: SUCCESSFUL (Official PDF provided)

The Core Issue:

On Jan 1, I deposited ₹9,000 through the merchant 'SK ENTERPRISES'. The funds were immediately deducted from my account.

I provided the official bank confirmation PDF and the UTR number to the casino support multiple times.

After making me wait for 19 working days with repetitive scripted replies, the operator has now officially marked my ticket as 'FAILED' with a vague reason: "Your order does not meet the compensation conditions".

This is a blatant case of financial theft, as the bank confirms the money reached the merchant, but the casino is refusing to credit my wallet.

Order ID - F-1853111334431029501

BC GAME user ID - 82554717

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your bank regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication with the casino regarding the issue to tomas@casino.guru?

Looking forward to hearing from you.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear lokky64,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas