BC.Game Casino - Pelaajan talletettuja varoja ei ole hyvitetty.

I deposit the amount of 49,000 since yesterday and it hasn't been credited.

Meanwhile my ticket amount shows 1000 instead of 49,000

Please do something about this. This is my last money and I'll be ruined if I don't get it

Dear samueldamilola2002, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

How do I contact the payment provider?

Their customer care said it will take about 48 hours to process it and that's too long for such amount of money

Hi,

Please provide the Order id (from BC.GAME deposit page) and bank statement showing this transaction.

Best Regards

PANDA - BC.GAME

Dear samueldamilola2002,

Have you provided the information requested by the casino? Please let me know.

Dear samueldamilola2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.