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Urgent Complaint – Fake Success Receipt Provided & Withdrawal Not Received (₹35,000) – Pending for 16 Days

Dear BC Game Support Team,

I am writing to raise a very serious issue regarding my withdrawal of ₹35,000.

My withdrawal shows "Success" on your platform, but the amount has not been received in my bank account, even after 16 days. This delay is unacceptable and has caused me significant stress.

Order Details:

Withdrawal Amount: ₹35,000

Order ID: F-1848863313665298126

Created Time: 15/11/2025, 19:00:56

Status Shown: Success

Transaction Shown (UTR): 534855571633 (No such UTR exists in SBI records)

You also provided me with a "successful transfer receipt", which is clearly fake, because:

1. The receipt does not match the format of actual SBI receipts.

2. The UTR number is invalid and does not exist in NPCI/SBI systems.

3. The transfer supposedly happened, but no amount was credited to my account even after 16 days.

4. The ticket was marked failed, yet the transaction was marked "successful".

This clearly shows that the payment was never actually processed.

I request urgent action: ✔️ Verify the withdrawal manually

✔️ Provide the REAL NPCI UTR number

✔️ Or immediately refund the ₹35,000 back to my BC Game wallet

✔️ Reopen my ticket, as this issue is not resolved

Please treat this matter with high priority. I have been waiting patiently for 16 days, but the issue is still unresolved. I ex

pect a prompt reply and a clear resolution.

Important notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Dear Lateef01, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

• Have you accumulated your winnings with the help of bonus?
• How long have you been a player at this casino, please? 

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear Support Team,

Thank you for your response.

Regarding your questions:

1. Have I accumulated my winnings with the help of a bonus?

No, I did not use any bonus to accumulate these winnings. The withdrawal amount is from my own gameplay and deposits.

2. How long have I been a player at this casino?

I have been a player for approximately [mention duration, e.g., 3–6 months]. During this time, I have always followed all the rules and have never faced such an issue before.

It has already been 16 days since my withdrawal request, and the casino shows the status as "Successful," but I have not received any amount in my bank account.

I request your kind assistance in resolving this matter as soon as possible.

Thank you for your support.

Best regards,

Lateef01

Please kindly help me

Dear Lateef01, 

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of BC.Game Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The casino's response:

We apologize for the inconvenience. Have you still not received your withdrawal?

Dear Lateef01, 

could you please clarify whether you have received your funds?

Looking forward to your reply,

Katarina

Dear Lateef01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

No, I have not received my withdrawal yet.

The funds have not been credited to my bank/wallet.

I kindly ask for your assistance in resolving this issue.

Thank you.

Dear Lateef01,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Hello Lateef01,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BC.Game Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Lateef01,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Should you choose to pursue this further, you may reach out to the licensing authority, the Anjouan Gaming Authority, at https://anjouangaming.com/. I have exhausted all available options on my side, and at this point, there is no additional action I can take. I trust the authority will be able to review your case accordingly.

I am sorry I could not be of more help on this occasion.

Best regards,

Lucia S

Hello Lateef01,

We are reopening this complaint as we have received new information from the casino regarding your case.

According to the BC.Game Casino Team, the refunded amount of ₹35,000 has been credited back to your BC Game wallet. Could you please confirm whether you have received the funds?

Additionally, please let us know if you have submitted any new withdrawal requests since the refund was processed.

Thank you for your cooperation. We look forward to your confirmation so we can proceed accordingly.

Dear Lateef01,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru