Batery Casino - Pelaajan kotiuttaminen viivästyy.

Dear rkanna693,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has not been processed because your documents haven't been approved yet?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents and in the correct format as soon as possible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Documents uploaded on Feb 4

All documents provided in request in batery request form kindly check below sreenshot

Thank you very much for your reply, rkanna693. Have you recently tried to contact the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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Thank you very much, rkanna693, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear rkanna693, I've just reviewed your case, and I’m sorry that you’re facing this challenge with verification. I will reach out to the casino and see what can be done to help you once they reply.

Dear Batery Casino, I'd like to invite you to join this conversation and assist us in resolving the player's complaint. Could you please share more information regarding the case? Specifically, please confirm if you have received all the requested documents from the player. When can rkanna693 expect their account to be verified?

I look forward to hearing from you. If you have any supporting evidence, please send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Dear rkanna693,

We are already looking into your issue. We will provide an answer with resolution as soon as possible. Please wait for an answer to your question in the available request No.15278762.

Please accept our aplogies for the inconvenience.

Best regards,

Batery.

Dear rkanna693, we have received supporting evidence from the casino representative regarding your issue. Unfortunately, we must inform you that we discovered you have requested chargebacks for your casino deposits. This practice is strictly prohibited in all online casinos. Chargebacks are designed for situations of error or fraud, not to be used as a means to reverse legitimate transactions after gameplay.

Additionally, the document you submitted for KYC (Know Your Customer) verification has been determined to be fake. Providing forged documentation is a serious violation of the terms and conditions of all online casinos. Engaging in such practices not only jeopardizes your account but also compromises the security and fairness that casinos strive to maintain. It raises concerns about the authenticity of your gameplay and indicates that your intentions were not genuine or recreational.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Natalia