BassBet Casino - Pelaajan tili on avattu väärin perustein.

I self excluded permanently from this group of casinos, including librabet for problem gambling. However, I was allowed to open an account and deposit on Bassbet . Player safety not taking into account

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BassBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting support after you learned you are able to register and play?
• Could you please share your self-exclusion requests with me? Please share the information to my email at katarina.d@casino.guru.
• Could you please advise when was the last time the casino allowed you to deposit?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Katerina,

Here enclosed is an email to librabet, Bassbet sister casino , asking to be self excluded due to gambling addiction. 

However, I could join Bassbet and my last bet with them was April time this year . 

I have sent a couple of emails to Bassbet but they won't respond 

Hello,

thank you for your email and reply.

Have you self excluded at Bassbet casino as well, please? If so, kindly forward your self exclusion request to katarina.d@casino.guru.

While self-exclusion at an affiliated casino might suggest data sharing across all sister properties, this is not always the case. As database sharing practices vary among affiliated casinos, it is advisable to request self-exclusion individually at each casino where you maintain a player account.

Looking forward to your reply,

Katarina

Dear BANE1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru